Frocking Fabulous

Gown hire terms and conditions

  1. It is assumed that customers have read, understood and agreed to the listed conditions of hire, signature thereof will be deemed as acceptance.
  2. You must be 18 years or over to make a booking.
  3. All gowns remain the property of Upstyle hire
  4. Only Mastercard or Visa Credit Card are accepted as deposits.
  5. The named hirer has the sole responsibility for the gown until it is returned to Upstyle Hire.
  6. No refunds will be issued once a gown has been booked, this includes cancellation of the function, for whatever reason.
  7. Any changes to a booking will be subject to a $20 administration fee.
  8. Gowns cannot be changed once they left the shop premises.
  9. If a gown has been booked and subsequently damaged by a third party before your hire date, we will offer a comparable replacement.
  10. Customers should check their gowns thoroughly and advise the shop of any damage, marks or items missing before their function. A messege can be left on the answer phone. Any damage not reported by 6pm on the day of collection will be charged to the hirer.
  11. Gowns must be returned on the day specified on the hire agreement, and returned within normal shop opening times. Failure to do so will result in a $10 per day surcharge.
  12. Customers must not wash gowns or tumble dry any wet item.
  13. Customers must not attach sticky labels or badges to any part of the gown.
  14. Customers must not pin, sew, glue or iron any gown that is hired.
  15. Part or all of the deposit will be forfeited or the cost of replacement charged if:
    1. The gown is returned beyond reasonable repair.
    2. The gown is returned needing specialized cleaning.
    3. The gown is returned with permanent damage ie, cigarette burns
    4. The gown is returned with one or more items missing.
    5. Any modifications have been carried out on the gown.
    6. The gown is returned with blood (or any other body fluids).
    7. The gown is not returned to Upstyle Hire for whatever reason.
  16. Deposits or the cost of replacement will be deducted from the customers credit/debit card (if applicable) if the gown is returned, as per condition 12,13,14,15,16.
  17. Gowns must be returned to Upstyle Hire using a “proof of delivery” service ie, the package must be signed for.
  18. Goods lost in transit back to Upstyle Hire are the Hirers responsibility.
  19. Upstyle Hire cannot be held responsible for any gown that does not fit.